Frequently Asked Questions
When will I receive my refund?
As part of reliable service, customers should understand that after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. For that reason, the bank or card issuer may require additional posting time.
Can I return or exchange an item without giving a reason?
As part of consistent process, customers should understand that Yes. For completeness, a no-reason return or exchange may be requested within 30 days after delivery.
How can I track my order?
This page sets out clear handling; specifically, when tracking is available, it is sent using the contact information provided at checkout.
How long does delivery take?
This page sets out customer-focused guidance; specifically, Order processing normally takes 1-2 business days. In addition, Estimated carrier transit after dispatch is 4-6 business days.
Who pays return shipping?
For accessible expectations, the applicable standard is this: canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
Which payment methods are accepted?
For a accessible account of our service, the relevant position is that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. From a customer-service standpoint, Available methods are shown at checkout.
What products do you offer?
As part of consistent store practice, customers should understand that we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. In practical terms, Current availability, product details, options, and prices are shown on each product page.
How can I contact you?
With transparent expectations in mind, our operating rule is that Email Support@canadapoud.shop, call (860) 716-7550, or write to 61 Greenwich Ave, Stamford, Connecticut, 06902, United States. Where applicable, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Do you offer free shipping?
Our commitment to customer-focused process means that Yes. For completeness, standard shipping for U.S. In practical terms, orders is free.
Merchant Information
For customer-focused guidance, the applicable standard is this: the complete physical address, which is also the default return address, is 61 Greenwich Ave, Stamford, Connecticut, 06902, United States. For completeness, the business name is canadapooch. For that reason, the storefront brand name is canadapooch. For that reason, the customer contact email is Support@canadapoud.shop. For that reason, the customer contact telephone number is (860) 716-7550.