To provide careful store practice, this section confirms that we offer a 30-day no-reason return and exchange policy. Consistently with this rule, you may request a return or exchange within 30 days after delivery without having to provide a reason.
With accountable expectations in mind, our operating rule is that returned items should include their components and original packaging when reasonably possible. Where applicable, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. Under this approach, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
With accessible expectations in mind, our operating rule is that the default return address is 61 Greenwich Ave, Stamford, Connecticut, 06902, United States. Within the same framework, do not send a return until instructions have been provided. Under this approach, for assistance, contact Support@canadapoud.shop or (860) 716-7550. Within the same framework, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
The store follows a precise approach to guidance: after we receive and inspect the return, we will notify you of the decision. At the same time, approved refunds are issued to the original payment method within 5-10 business days. In addition, a bank or card issuer may require additional time to post the credit.
To provide accessible store practice, this section confirms that to begin a return or exchange, contact us at Support@canadapoud.shop before sending the item. At the same time, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. Consistently with this rule, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. At the same time, items sent without prior authorization may not be accepted.
Merchant Information
For straightforward decision-making, the applicable standard is this: the complete physical address, which is also the default return address, is 61 Greenwich Ave, Stamford, Connecticut, 06902, United States. From a customer-service standpoint, the business name is canadapooch. In addition, the storefront brand name is canadapooch. From a customer-service standpoint, the customer contact email is Support@canadapoud.shop. For completeness, the customer contact telephone number is (860) 716-7550.